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Where's my order?

To track your order, please click the button below:

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Faulty Jewellery

We hope you are happy with your piece of Lily & Roo jewellery. However, if there is a fault within 12 months we can often replace the piece.

If the piece is damaged, we can often repair the piece for a small fee.

Please contact us at


We can often exchange pieces for longer/shorter lengths, different materials or different pieces altogether.

If you wish to start an exchange, please email, quoting your name, order number and exchange request. We will reply to you with confirmation whether your exchange is possible.

Product enquiries

For anything regarding our products, please contact us at

General Enquiries

For all other general enquiries, please contact us at


All non-personalised items will be subject to our standard 14 day return policy.

To start the return of an item, please click the button below:

Use returns system

All other queries

If you have any questions regarding the use of our website or a general enquiry about Lily & Roo, please contact us by using the form below: