Where's my order?

To track your order, please click the button below:

Track my order


We can often exchange pieces for longer/shorter lengths, different materials or different pieces altogether.

If you wish to start an exchange, please email info@lilyandroo.com, quoting your name, order number and exchange request. We will reply to you with confirmation whether your exchange is possible.


All non-personalised items will be subject to our standard 14 day return policy.

To start the return of an item, please click the button below:

Use returns system

All other queries

If you have any questions regarding our jewellery, the use of our website or a general enquiry about Lily & Roo, please contact us on info@lilyandroo.com, 0207 642 1306 or by using the form below: