Where's my order?
To track your order, please click the button below:Track my order
We hope you are happy with your piece of Lily & Roo jewellery. However, if there is a fault within 12 months we can often replace the piece.
If the piece is damaged, we can often repair the piece for a small fee.
Please contact us at firstname.lastname@example.org
We can often exchange pieces for longer/shorter lengths, different materials or different pieces altogether.
If you wish to start an exchange, please email email@example.com, quoting your name, order number and exchange request. We will reply to you with confirmation whether your exchange is possible.
For anything regarding our products, please contact us at firstname.lastname@example.org
For all other general enquiries, please contact us at email@example.com
All non-personalised items will be subject to our standard 14 day return policy.
To start the return of an item, please click the button below:Use returns system
All other queries
If you have any questions regarding the use of our website or a general enquiry about Lily & Roo, please contact us by using the form below: