Contact Us

To track your order, please click the button below:

We hope you are happy with your piece of Lily & Roo jewellery. However, if there is a fault within 12 months we can often replace the piece.

If the piece is damaged, we can often repair the piece for a small fee.

Please contact us at faulty@lilyandroo.com

We can often exchange pieces for longer/shorter lengths, different materials or different pieces altogether.

If you wish to start an exchange, please email exchanges@lilyandroo.com, quoting your name, order number and exchange request. We will reply to you with confirmation whether your exchange is possible.

For anything regarding our products, please contact us at product@lilyandroo.com

For all other general enquiries, please contact us at enquiries@lilyandroo.com

All non-personalised items will be subject to our standard 14 day return policy.

To start the return of an item, please click the button below:

If you have any questions regarding the use of our website or a general enquiry about Lily & Roo, please contact us by using the form below: