Shipping policy
Mainland UK Deliveries
Important notice: our opening hours are Monday to Friday 9am - 5pm. Any orders placed after 2pm on Friday and through to Sunday will be processed the following working days. Orders for Next Working Day and Saturday Delivery placed during this time will be dispatched the next working day. This excludes deliveries on Sundays and Bank Holidays. *Courier subject to change based on availability.
Standard Delivery: FREE
Estimated delivery between 2-4 working days from order creation.
Royal Mail Tracked 48*
Next Working Day: £6.95
Delivered the next working day on all orders placed before 2pm.
DPD*
Saturday Delivery: £15.00
Delivered the next Saturday on all orders placed before Friday 2pm.
DPD*
Northern Ireland Standard Delivery: FREE
Estimated delivery between 2-3 working days from order creation.
Royal Mail Tracked 48*
Northern Ireland Next Working Day: £6.95
Delivered the next working day on all orders placed before 2pm.
Royal Mail Tracked 24*
International Deliveries
Important notice: our opening hours are Monday to Friday 9am - 5pm. Our office is closed over the weekend. Any orders placed after 2pm GMT on Friday and through to Sunday will be processed the following working days. Orders for Express Delivery placed during this time will be dispatched the next working day. This excludes deliveries on Sundays and Bank Holidays. Customers are responsible for any additional fees or taxes that may occur. Shipping costs may vary based on location. *Courier subject to change based on availability and local courier services
USA
Important notice: Customs, Taxes, Tariffs and Duties apply to all orders. Local taxes may also be applicable at checkout.
Standard Delivery: FREE (Orders Over $120)
Estimated delivery between 8-12 working days from order creation. Duties and Taxes are liable
Liberty Express
Standard Delivery: $10 (Under $120)
Estimated delivery between 8-12 days from order creation. Duties and Taxes are liable
Liberty Express
Express Delivery: $20
Estimated delivery between 2-4 working days from order creation.
UPS
Ireland
Standard Delivery: FREE (Over €150)
Estimated delivery between 6-8 working days from order creation.
Standard Delivery: €8 Estimate (Under €150)
Estimated delivery between 6-8 working days from order creation.
Express Delivery (Orders under €150): €15 Estimate
Estimated delivery between 1-4 working days from order creation.
Customs and Duties apply to all orders €150 and under - Local Courier*
UPS*
Express Delivery (Orders over €150): €15 Estimate
Estimated delivery between 1-4 working days from order creation.
Europe
Express Delivery (Orders under €150): €15 Estimate
Estimated delivery between 1-4 working days from order creation.
UPS*
Express Delivery (Orders over €150): €15 Estimate
Estimated delivery between 1-4 working days from order creation.
Customs and Duties apply to all orders €150 and over - UPS*
Standard Delivery: €8 Estimate
Estimated delivery between 6-8 working days from order creation.
Customs and Duties apply to all orders €150 and over - Local Courier*
International
Express Delivery: Price Calculated at Checkout
Estimated delivery between 2-5 working days from order creation. Duties and Taxes are liable
Standard Delivery: Price Calculated at Checkout
Estimated delivery between 10-12 working days from order creation. Duties and Taxes are liable
We cannot ship to the following countries: Pakistan, Algeria, Comoros, Djibouti, Egypt, Libya, Mauritania, Morocco, Somalia, South Sudan, Sudan, Tunisia, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen, Russia
Terms & Conditions
Signed For: Please note, that for ‘signed for’ deliveries (Next Working Day and Saturday), someone must be present at your chosen shipping address to receive the parcel. If you are not present when your parcel is delivered, the courier will leave a calling card, and you will be able to reschedule your delivery for a more convenient time.
International Postal Terms: LILY & ROO cannot be held responsible for lost, damaged, missing or delayed post overseas. Once parcels have been handed over to the courier in recipients’ countries, we no longer have control, or responsibility, over that parcel’s delivery. Customers are responsible for any additional fees or taxes when sending overseas.
UK addresses: LILY & ROO cannot be held responsible for deliveries whereby a PO Box, or forwarding address, is supplied by a customer with their order. LILY & ROO cannot be held responsible for incorrect address input by customers. LILY & ROO is responsible for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Providing the item has been delivered to the correct GPS location of the building in the address, LILY & ROO have fulfilled their duty to deliver the package.
Can I Get My Order Delivered Any Faster?
If your order is time sensitive, please ensure you choose the fastest delivery option available at checkout. If your order is even more urgent, please contact our Customer Service team at info@lilyandroo.com, quoting your name, order number and time sensitive deadline. We will always do our best to help.
How Do I Track My Order?
You will receive an email by your chosen shipping option courier. You will be able to track your order by entering your tracking number into the courier's tracking portal. Typically, you will receive your parcel's unique tracking number once your order has been dispatched by one of our team. Tracking is available from the time your order is dispatched, to the point it is marked as delivered.
