Delivery
Please allow 5-6 working days for laser engraved items to be processed before the order is dispatched.
Next Working Day: £6.95 by Royal Mail
Delivered the next working day on all orders placed before 2pm. Please note: our office is closed over the weekend, so orders placed at this time will be dispatched the next working day. Excludes deliveries on Saturday, Sundays & Bank Holidays.
Saturday Delivery: £15.00 by Royal Mail
Delivered the next Saturday on all orders placed before Friday 2pm. Please note: our office is closed over the weekend. Any orders placed for a Saturday delivery over the weekend will be processed for the following Saturday.
Mainland UK Standard Delivery: FREE by Royal Mail
Estimated delivery between 4-6 working days from order creation. Excludes deliveries on Saturday, Sundays & Bank Holidays.
Europe: £8.00 by Royal Mail
Estimated delivery between 6-8 working days from order creation. Due to customs and courier handover delays this timeframe may be extended.
United States: FREE with Orders Over $120 by DHL
Estimated delivery between 2-4 working days from order creation.
International: Price Varies Based on Country Selected by DHL
Estimated delivery between 2-4 working days from order creation.
International: £12.00 by Royal Mail
Estimated delivery between 8-12 working days from order creation. Due to customs and courier handover delays this timeframe may be extended.
Do You Have A Store I can visit?
At present, we do not have a store which customers can visit, collect orders from, or return orders to.
Can I Get My Order Delivered Any Faster?
If your order is time sensitive, please ensure you choose the fastest delivery option available at checkout. If your order is even more urgent, please contact our Customer Service team at info@lilyandroo.com, quoting your name, order number and time sensitive deadline. We will always do our best to help.
How Do I Track My Order?
All Lily & Roo orders are posted using Royal Mail. You can track your order by entering your tracking number into Royal Mail’s ‘Track and Trace’ page. Typically, you will receive your parcel’s unique tracking number once your order has been dispatched by one of our team. Tracking is available from the time your order is dispatched, to the point it is marked as delivered.
Terms & Conditions
Signed For: Please note, for ‘signed for’ deliveries (Next Working Day and Saturday), someone must be present at your chosen shipping address to receive the parcel. If you are not present when your parcel is delivered, the courier will leave a calling card, and you will be able to reschedule your delivery for a more convenient time.
International Postal Terms: Lily & Roo cannot be held responsible for lost, damaged, missing or delayed post overseas. We use Royal Mail as our chosen courier, and, although 99% of overseas packages arrive on time, once Royal Mail handover parcels to the courier in recipients’ countries, we no longer have control, or responsibility, over that parcel’s delivery. Customers are responsible for any additional fees or taxes when sending overseas.
UK addresses: Lily & Roo cannot be held responsible for deliveries whereby a PO Box, or forwarding address, is supplied by a customer with their order. Lily & Roo cannot be held responsible for incorrect addresses input by customers. Lily & Roo is responsible for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Providing the item has been delivered to the correct GPS location of the building in the address, Lily & Roo have fulfilled their duty to deliver the package.